Refund & Return Policy
Thank you for shopping with Huate Couture. We want you to be completely satisfied with your purchase. Please review our policy below to understand your rights and obligations.
1. Returns & Exchanges
Eligibility: Returns or exchanges are accepted within [e.g., 14 days] from the date of delivery, provided the item is unused, unwashed, unaltered, and with original tags and packaging intact.
How to Request a Return/Exchange: Contact us at Info@huatecouturellc.com with your order number and reason for return or exchange. We will provide instructions on shipping the item back. You are responsible for shipping costs unless the item arrived damaged or defective.
Exchanges: If you wish to exchange for a different size or color, please indicate your preference at time of request. Availability of the replacement item is subject to stock.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, we will process the refund to your original payment method within [e.g., 5–10 business days]. Shipping costs are non-refundable unless the return is due to our error.
If you purchased with a discount code or promotional offer, the refunded amount will reflect the price you paid.
3. Non-returnable Items
Custom or made-to-order items, unless defective.
Items marked “final sale” or “non-returnable” at the time of purchase.
Gift cards.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us at Info@huatecouturellc.com within [e.g., 48 hours] of delivery with photographic evidence. We will arrange a replacement, exchange, or refund at our discretion.
5. Shipping Returns
Pack the item securely and use a trackable shipping method. Retain proof of shipment.
We are not responsible for returns lost or delayed in transit.
Return address: [Insert address here].
6. Cancellation Policy
Orders may be canceled prior to shipping. Once an item has shipped, you must follow the return process above.